How can I pay for goods?
We are happy to accept any of the following credit or debit cards, MasterCard, Visa, Delta, VisaElectron, Switch, Solo or JCB.
Is your online system secure?
Great Expectations online purchases take place in a secure environment where our customers protection is paramount. We will endeavour to keep your personal details private and secure. You can safely browse our web site without disclosing personal information. We will not sell, or share your personal details with third-parties, except in so far as is strictly necessary to process your order (this may include clearance of payment and delivery instructions to couriers).
When will I receive any goods purchased online?
Delivery times will only apply when we have the requested products in stock with either us or the manufacturer. The costs shown are per delivery address, per delivery day. Our couriers work throughout the day so your order may arrive at any time between 8am and 6.30pm.
We aim to fulfil your order from stock from within 7 – 10 working days. This excludes Saturday, Sunday and regional Bank Holidays and is not a guarantee. However some larger items such as cots and other furniture may take a lead-time from our suppliers of between 14 – 16 days. If there is a delay on your order for any reason, you will be informed via email as soon as possible with an estimated shipment date.
We send most mainland shipments via courier. Smaller items are sent via Royal Mail.
Some items are delivered directly from the manufacturer/distributor.
How do I return an item for exchange or refund?
If you receive your order in good condition but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 14 days of receipt and the item is returned in its original saleable condition and in its original packaging. In these circumstances you will be responsible for meeting the full cost of the return carriage. Please be sure to complete all details on the returns form. IMPORTANT we regret that we cannot offer refunds on mattresses nor assembled furniture unless faulty. When ordering assembled furniture please check that access to your premises will accommodate delivery.
I have been sent a damaged/incorrect item
If you are at all unhappy with the contents of your order on receipt, please contact us as soon as possible to allow us the opportunity to resolve the problem:
- All goods must be inspected by you upon receipt and any damage in transit or shortages must be notified to Great Expectations within 48 hours of receipt. No claims for damage in transit or shortages will be considered after this period.
- Where goods have been damaged in transit, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you.
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